Product function

Various

Vous ne trouvez pas la réponse a votre question? Nous vous répondrons ici.

If you cannot find the answer to your question, please contact us 😊.
We will answer you by email as soon as possible.

Back to G-Heat

Centre d'aide G-Heat

Frequently asked questions

How do I find my product's instructions?

How does G-Heat clothes work ? Do I need a battery to use it ?

What are the heating zones of the G-Heat clothes ?

How to wash my G-Heat products ?

Where can I buy G-Heat products ?

What size should I choose, I hesitate ?

Can G-Heat garments be combined with other garments ? Can they be used as an underlay ?

Clothes

How to recharge my batteries ?

Can I use other batteries than those sold by G-Heat ?

How many batteries are needed to activate the G-Heat clothes and what is their autonomy ?

Batteries

Products

How to make a tax refund ?

How do I cancel or change my order ?

What are the different ways of payment ?

How can I benefit from payment in 3 instalments without charge ?

How to find my invoice, my order or my tracking number ?

Do I need to create an account to order ?

I have a gift card or a discount code, how can I use it ?

Oder

My package has not arrived yet, what can I do ?

Delivery times for France

I made a mistake in my delivery address or I would like to change it.

How do I track my parcel ?

I live in Switzerland, do I have to pay customs duties ?

What are the costs and delivery times outside France ?

Delivery

How long my product is warranted ?

How long are the batteries  warranted ?

My product is not working, how can I contact customer service ?

What the warranty covers ?

Warranty

How can I retract or be refunded if I don't like my product?

How can I exchange my item ?

Which products are refundable or exchangeable? In what condition must they be returned?

Is the return of the items free?

Return an item

My gloves are flashing when I plug in my battery, is this normal ?

My gloves or jacket flash after a long time of use, is this normal ?

My jacket does not turn back on after I turn it off during the day, is this normal ?

I feel like my clothes are not warm enough ?

My batteries are losing power, what is the reason ?

I have a pacemaker or I suffer from a heart problem, are the G-Heat clothes compatible ? What are the contraindications and precautions for use ?

I have Raynaud's disease or I am sensitive to the cold, can G-Heat clothing help me ?

Is G-Heat clothing suitable for working in the cold or practicing sports ?

I lost my account password, how do I reset it ?

How do I recycle my heating products ?

I am a professional and I want to order your products, how can I do it ?