Oder

Frequently asked questions

How to make a tax refund ?

G-Heat doesn't do tax free directly, but you can go to this site: ZappTax

How do I cancel or change my order ?

Unfortunately, once you have placed your order, it is difficult for us to modify or cancel it. To deliver your order as quick as possible our operators prepare it as fast as possible. However, you can return your products for a refund or exchange by

What are the different ways of payment ?

You can pay your purchases by CB, by Amex, Apple Pay or Paypal. You can also opt for the payment in three free instalments with our partner ALMA for a purchase of 150 euros or more.

How can I benefit from payment in 3 instalments without charge ?

The minimum amount to benefit from the 3 times without fees is 150 euros.To benefit from it, nothing could be simpler, when choosing the method of payment, select the 3 times free of charge and check that your credit card is valid for more than 3 mon

How to find my invoice, my order or my tracking number ?

If you have created an account, you will find all this information in your account. If you have not created an account, a link in red (Click here to download your invoice) appears on your order confirmation, allowing you to edit or archive your order

Do I need to create an account to order ?

No, you do not have to create an account to order. However, creating an account allows you to find your invoices and order information more easily.

I have a gift card or a discount code, how can I use it ?

When you are in the shopping cart to validate your purchase, you can enter your discount or gift card code in the provided area. Once validated, the amount of the discount or gift card will appear. If your discount code doesn't work, the validity dat