Vous ne trouvez pas la réponse a votre question? Nous vous répondrons ici.

If you cannot find the answer to your question, please contact us 😊.
We will answer you by email as soon as possible.

Back to G-Heat

Centre d'aide G-Heat

<p><a href="https://www.g-heat.com/pages/a-propos-de-la-livraison?_pos=1&amp;_psq=livraison&amp;_ss=e&amp;_v=1.0" rel="noopener noreferrer" target="_blank">Delivery times</a> depend on the type of delivery option you choose when you place your order.</p><p>Count on average 36 hours by Chronopost for the business days (24 hours if you ordered before 1 PM in week) and 3 business days by Colissimo.</p>

Delivery times depend on the type of delivery option you choose when you place your order. Count on average 36 hours by Chronopost for the business days (24 hours if you ordered before 1 PM in week) and 3 business days by Colissimo.

Delivery times for France

Delivery

How do I find my product's instructions?

How does G-Heat clothes work ? Do I need a battery to use it ?

What are the heating zones of the G-Heat clothes ?

How to wash my G-Heat products ?

Where can I buy G-Heat products ?

What size should I choose, I hesitate ?

Can G-Heat garments be combined with other garments ? Can they be used as an underlay ?

Clothes

How to recharge my batteries ?

Can I use other batteries than those sold by G-Heat ?

How many batteries are needed to activate the G-Heat clothes and what is their autonomy ?

Batteries

Products

How to make a tax refund ?

How do I cancel or change my order ?

What are the different ways of payment ?

How can I benefit from payment in 3 instalments without charge ?

How to find my invoice, my order or my tracking number ?

Do I need to create an account to order ?

I have a gift card or a discount code, how can I use it ?

Oder

My package has not arrived yet, what can I do ?

I made a mistake in my delivery address or I would like to change it.

How do I track my parcel ?

I live in Switzerland, do I have to pay customs duties ?

What are the costs and delivery times outside France ?

How long my product is warranted ?

How long are the batteries  warranted ?

My product is not working, how can I contact customer service ?

What the warranty covers ?

Warranty

How can I retract or be refunded if I don't like my product?

How can I exchange my item ?

Which products are refundable or exchangeable? In what condition must they be returned?

Is the return of the items free?

Return an item

My gloves are flashing when I plug in my battery, is this normal ?

My gloves or jacket flash after a long time of use, is this normal ?

My jacket does not turn back on after I turn it off during the day, is this normal ?

I feel like my clothes are not warm enough ?

My batteries are losing power, what is the reason ?

Product function

I have a pacemaker or I suffer from a heart problem, are the G-Heat clothes compatible ? What are the contraindications and precautions for use ?

I have Raynaud's disease or I am sensitive to the cold, can G-Heat clothing help me ?

Delivery times for FranceUpdated 5 months ago