Frequently asked questions
The delivery date is only an indication and may vary from a few days. At any time you can follow your parcel by using the tracking link that is sent to you by e-mail when your parcel leaves our warehouse. If your package takes a long time to arrive o
Delivery times depend on the type of delivery option you choose when you place your order. Count on average 36 hours by Chronopost for the business days (24 hours if you ordered before 1 PM in week) and 3 business days by Colissimo.
Unfortunately we cannot change your order information. The order is prepared very quickly, once the shipping label is issued or the package is shipped, we cannot change your details.
When your package was shipped, an e-mail was sent to you with a tracking number and a postal tracking link. If you can't find it you can contact us on this page : https://www.g-heat.com/pages/contact. You can also find this information using your G-H
Customers are themselves responsible for all the customs fees or local taxes. We recommend you to consult the information on the current regulations on the Swiss Post website: https://www.post.ch/en/business-solutions/exports-imports-and-customs-clea
When you are ordering, the delivery prices are adjusted according to the place of delivery. Concerning the delivery times, count :. Belgium - Luxembourg :. Other EU countries :. Switzerland. 🚨Caution: delays may vary depending on local customs. Rest