All our products are guaranteed for 12 months against any manufacturing defect or hidden defect. We invite you to consult our terms and conditions of sale for more details.

All our products are guaranteed for 12 months against any manufacturing defect or hidden defect.&#xA0;We invite you to consult our <a href="https://en.g-heat.com/pages/condition-generales-de-ventes">terms and conditions of sale</a> for more details.

How long my product is warranted ?

All our batteries are warranted for 6 months. To increase battery life and enjoy your G-Heat products longer, we recommend you visit this page: battery and textile care. Our batteries are made to be charged and discharged approximately 500 times. But

All our batteries are warranted for 6 months. To increase battery life and enjoy your G-Heat products longer, we recommend you visit this page: <a href="http://battery and textile care">battery and textile care</a>.Our batteries are made to be charged and discharged approximately 500 times. But their life can be affected by the maintenance of them, by the adapter you use or by their storage conditions.

How long are the batteries  warranted ?

To report a failure on your product or to get help on how to use it, you can contact the customer service here: https://en.g-heat.com/pages/contact or here https://centre-daide-g-heat.gorgias.help/en-US/contact

To report a failure on your product or to get help on how to use it, you can contact the customer service here:&#xA0;<a href="https://en.g-heat.com/pages/contact" id="isPasted">https://en.g-heat.com/pages/contact</a> or here&#xA0;<a href="https://centre-daide-g-heat.gorgias.help/en-US/contact" id="isPasted">https://centre-daide-g-heat.gorgias.help/en-US/contact</a>

My product is not working, how can I contact customer service ?

All our products are warranted for 12 months. Are excluded from the warranty :. Please consult our General Terms and Conditions of Sale. Warning: Any product returned outside of any after-sales service request or with a defect excluded from the warra

All our products are warranted for 12 months.Are excluded from the warranty : &#xA0;<ul><li id="isPasted" style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damage caused by a non-conforming or abnormal use of our products</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damage resulting from normal usury of our products</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damage resulting from bad maintenance and storage of our products</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damage resulting from a modification of our products</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damage due to twisting, dropping or abnormal impact of our products</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Damage due to a cutting object</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Etc..</li></ul>Please consult our <a href="https://en.g-heat.com/pages/condition-generales-de-ventes">General Terms and Conditions of Sale</a>.Warning: Any product returned outside of any after-sales service request or with a defect excluded from the warranty will not be considered. If this is the case, the product will be left at the customer&apos;s disposal and the return will be at the customer&apos;s exclusive expense.Any request for after-sales service must be made by email to the after-sales service at the following address<img src="https://uploads.gorgias.io/PG09N6g9Np74j5gK/undefined-d6ae7c2a-bbba-4ee0-b4cb-05896ea0ffc1" width="141" height="27" class="fr-fic fr-dii fr-rounded"> or by <a href="https://www.g-heat.com/pages/contact">clicking here</a>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;

What the warranty covers ?

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Centre d'aide G-Heat

Warranty

How do I find my product's instructions?

How does G-Heat clothes work ? Do I need a battery to use it ?

What are the heating zones of the G-Heat clothes ?

How to wash my G-Heat products ?

Where can I buy G-Heat products ?

What size should I choose, I hesitate ?

Can G-Heat garments be combined with other garments ? Can they be used as an underlay ?

Clothes

How to recharge my batteries ?

Can I use other batteries than those sold by G-Heat ?

How many batteries are needed to activate the G-Heat clothes and what is their autonomy ?

Batteries

Products

How to make a tax refund ?

How do I cancel or change my order ?

What are the different ways of payment ?

How can I benefit from payment in 3 instalments without charge ?

How to find my invoice, my order or my tracking number ?

Do I need to create an account to order ?

I have a gift card or a discount code, how can I use it ?

Oder

My package has not arrived yet, what can I do ?

Delivery times for France

I made a mistake in my delivery address or I would like to change it.

How do I track my parcel ?

I live in Switzerland, do I have to pay customs duties ?

What are the costs and delivery times outside France ?

Delivery

How can I retract or be refunded if I don't like my product?

How can I exchange my item ?

Which products are refundable or exchangeable? In what condition must they be returned?

Is the return of the items free?

Return an item

My gloves are flashing when I plug in my battery, is this normal ?

My gloves or jacket flash after a long time of use, is this normal ?

My jacket does not turn back on after I turn it off during the day, is this normal ?

I feel like my clothes are not warm enough ?

My batteries are losing power, what is the reason ?

Product function

I have a pacemaker or I suffer from a heart problem, are the G-Heat clothes compatible ? What are the contraindications and precautions for use ?

I have Raynaud's disease or I am sensitive to the cold, can G-Heat clothing help me ?